FAQ

Are you fair trade certified? We directly partner with and support sustainable work opportunities for over 100 artisans in Bali. We abide by fair trade guidelines including: fair pay for men and women, no child labor, building relationships & working directly with the artisans and providing long term sustainable work. Although we follow Fair Trade guidelines, we are not yet fair trade certified as we are still growing and need to document one full calendar year of consistent production levels to qualify and plan to apply for formal certification in early 2017.

What does your logo mean? Our logo means "Open your eyes to new horizons." We’re about adventure, inspiration and creativity. We’re about opening our eyes to new horizons and seeing the world from new points of view. Our logo reflects that – and reminds us to never stop exploring!

What Percentage do the Artisans get paid? We actually don’t operate on a percentage basis. Wanderer Bracelets is a for-profit business with impact built into our business model. Therefore, we purchase set amounts of bracelets each month so the artisans can receive stable income for their families. The Artisans have the freedom to choose when and how much they work and they are free to leave at any time! When we have more sales, we employ more artisans: it's a full circle effect. We are a collaborative social enterprise with the goal of providing the artisans we partner with stable, consistent work- we believe that a model focused on giving people work so that they have financial resources to improve their own livelihoods, can be much more effective than charity donations or handouts.

How do I secure my button bracelet? Start by taking a look at your bracelet's loops! If your bracelet has only one loop at the end of the band, it's Design 1. If it has an additional, small loop in the middle of the band, your bracelet is Design 2. Check out the short video that corresponds to your bracelet's design!

Design 1


 

Design 2


 

Why are there two different button bracelet designs? Currently, we are making the switch over to a brand new design for all of our button bracelets. In an effort to reduce waste and honor the work of the artisans, we're continuing to sell the original loop designs until they're gone! Your bracelet's design style was chosen based on the inventory levels at the time of your order. 

My tracking information is not working. Please allow 24-48 hours for USPS to update tracking information into their system! If it is still not working past the 48 hour mark, send us an email at info@wandererbracelets.com!

My package is missing. What should I do? If you have not received your package in a timely manner it may have been lost in transit by USPS. Please contact USPS about the issue and then email us at info@wandererbracelets.com so we can personally take care of your situation and get your items delivered ASAP!

What should I do if I receive the wrong item(s)? If you received the wrong order, please email us with your name, order number and a list of the item(s) you are missing. We'll send your correct order as soon as possible!

What should I do if my bracelet breaks? If your bracelet breaks within 45 days of receiving it, email us a close-up picture of the damage. Include your name, shipping address and order number. We will be happy to open a claim for you!

Do you ship internationally? Yes! We ship worldwide for a flat rate of $5

How much does shipping cost? Standard U.S. shipping (5-8 days) is FREE! If you need your order fast, expedited shipping is available in the U.S. for a $5 fee. 

What about international customs fees? Please be aware that depending on your country, you may have to pay additional customs fees or duties when you receive your shipment. Since Wanderer Bracelets is a US-based company we have no control over these charges or how they are collected. These fees are set by your government and are your responsibility as the buyer. For more information on how these fees are calculated and why they're required, please contact your local postal service or government office. 

How long does domestic shipping take? We'll ship your order within 2 days from the time you placed it. Standard shipping generally takes about 5-8 business days after your order is created, process and shipped. Expedited shipping takes about 2-5 business days. We ship all of our packages out of West Palm Beach, FL. Exact shipping time is based on your proximity to our location. 

How long does international shipping take? Packages shipped to international addresses generally take 10-15 business days to arrive after your bracelets have been created and your order is processed. Shipping overseas to an APO address can take up to 45 days to arrive. 

When will you restock the bracelet I want to order? On each out of stock product page there is an option to enter your email address. When we restock your bracelet, we'll email you right away! Items are generally restocked within 2 weeks. Certain items will not return once they sold out. If you have a question about a specific item do not hesitate to send us an email!

Are Wanderer Bracelets "one size fits all"? Our wrap, button and tassel styles are all fully adjustable, but they do have maximum lengths: Wrap bracelets are 24 inches long, button bracelets are 7.5 inches long and tassel bracelets are approximately 8 inches long. Since each bracelet is handmade, no two are exactly alike, and there are sometimes slight variations in length.

What is my bracelet made of? Each pendant is carved from all-natural, repurposed water buffalo bone. Water buffalo are domestic cattle that are common in Bali and across all of Indonesia, and they're used by family farmers to plow rice fields. The water buffalo bones used in our bracelets are leftovers from the domestic population. Generations of artisans have carved bone for art, tools and jewelry. We hope to help preserve this beautiful tradition. 

My bracelet looks worn. Is that normal? Because each pendant is made from 100% natural materials, the color may change slightly over the first few months of wear as it comes in contact with perfumes, soaps and normal oils on the skin.

It's normal for your bracelets to change color slightly over time.

The bracelet band is also hand woven in Bali from over one hundred pieces of thread made of nylon and cotton which makes them strong. Because of this, you can look forward to your bracelet taking on a more lived-in appearance with regular wear.

Please keep in mind that wearing your bracelets while swimming or showering will cause the engraved numbers to weather and wear away more quickly.

Will my coordinates fade over time?A lot of our customers told us that their coordinates were fading quickly, so we found a way to seal them. If your coordinate bracelet was ordered after 11/8/2016, then we finished it with a water resistant sealant. This will help your coordinates to remain looking new for longer - be aware, prolonged exposure to water, lotions and perfumes can cause the coordinates to fade faster.

I'm unsatisfied with my order. Can I get a refund? All sales are final, so we don't offer refunds. However, if your bracelet breaks within 45 days of purchase, we'd be happy to exchange your bracelet for a new one! Just send us an email with a description and detailed photo to info@wandererbracelets.com

How do I carry Wanderer Bracelets in my retail store? Please email wholesale@wandererbracelets.com for further information. 

Bulk Ordering:

Wanderer Bracelets now offers custom bulk ordering! Your organization can work along side  Wanderer Bracelets to come up with a design, use your own logo, choose your colors, etc. Once you decide on what bracelet you want, we will create a sample of it in Bali for your approval. When approved, we will begin the processing of getting your bracelets to you! For our bulk ordering, we do require a minimum of 500 pieces ordered with pricing starting at $10/per bracelet. The entire process can take 8-10 weeks so plan accordingly. We are so excited to start offering bulk ordering! We look forward to working with you to create a one of a kind bracelet piece just for you! 

I have other questions you have not covered in the FAQ section. If you have any additional questions please email us at info@wandererbracelets.com.