Are you fair trade certified? We support sustainable work opportunities for over 100 artisans in Bali. We abide by fair trade guidelines including: fair pay for men and women, building relationships & working directly with the artisans and providing long term sustainable work. Wanderer is a young and growing company and we are excited to start the Fair Trade Federation application process soon!
How do I secure my button bracelet? Start by taking a look at your bracelet's loops! If your bracelet has only one loop at the end of the band, it's Design 1. If it has an additional, small loop in the middle of the band, your bracelet is Design 2. Check out the short video that corresponds to your bracelet's design!
Why are there two different button bracelet designs? Currently, we are making the switch over to a brand new design for all of our button bracelets. In an effort to reduce waste and honor the work of the artisans, we're continuing to sell the original loop designs until they're gone! Your bracelet's design style was chosen based on the inventory levels at the time of your order.
How do I track my order?
My tracking information is not working. Please allow 24-48 hours for USPS to update tracking information into their system! If it is still not working past the 48 hour mark, send us an email at email@example.com!
My package is missing. What should I do? If you have not received your package in a timely manner it may have been lost in transit by USPS. Please contact USPS about the issue and then email us at firstname.lastname@example.org so we can personally take care of your situation and get your items delivered ASAP!
What should I do if I receive the wrong item(s)? If you received the wrong order, please email us with your name, order number and a list of the item(s) you are missing. We'll send your correct order as soon as possible!
What should I do if my bracelet broke? If your bracelet breaks within 45 days of receiving it, email us a close-up picture of the damage. Include your name, shipping address and order number. We will be happy to open a claim for you!
Do you ship internationally? Yes! We ship worldwide for $5. However, at this time, we're no longer able to ship to the United Kingdom.
How much does shipping cost? Standard U.S. shipping (5-8 days) is FREE! If you need your order fast, expedited shipping is available in the U.S. for a $5 fee.
What about international customs fees? Please be aware that depending on your country, you may have to pay additional customs fees or duties when you receive your shipment. Since Wanderer Bracelets is a US-based company we have no control over these charges or how they are collected. These fees are set by your government and are your responsibility as the buyer. For more information on how these fees are calculated and why they're required, please contact your local postal service or government office.
Why did you discontinue sales to the United Kingdom? Because of the difficulties many of our customers faced with the shipping and import processes, Wanderer Bracelets is no longer able to sell to the UK.
How long does domestic shipping take? We'll ship your order within 2 days from the time you placed it. Standard shipping generally takes about 5-8 business days after your order is created, process and shipped. Expedited shipping takes about 2-5 business days. We ship all of our packages out of West Palm Beach, FL. Exact shipping time is based on your proximity to our location.
How long does international shipping take? Packages shipped to international addresses generally take 10-15 business days to arrive after your bracelets have been created and your order is processed. Shipping overseas to an APO address can take up to 45 days to arrive.
When will you restock the bracelet I want to order? On each out of stock product page there is an option to enter your email address. When we restock your bracelet, we'll email you right away! Items are generally restocked within 2 weeks. Certain items will not return once they sold out. If you have a question about a specific item do not hesitate to send us an email!
Are Wanderer Bracelets "one size fits all"? Our wrap, button and tassel styles are all fully adjustable, but they do have maximum lengths: Wrap bracelets are 24 inches long, button bracelets are 7.5 inches long and tassel bracelets are approximately 8 inches long. Since each bracelet is handmade, no two are exactly alike, and there are sometimes slight variations in length.
What is my bracelet made of? Each pendant is carved from all-natural, repurposed water buffalo bone. For centuries, Balinese artisans have used bone to make art, tools and jewelry. Today, water buffalo are essential to their culture and economy. In Indonesia, there are more than 1.3 million domestic water buffalo. Small family farms depend on them to plow their rice fields.
My bracelet looks aged. Is that normal? Yes. Some things just get better with time! Because each pendant is made from 100% natural, repurposed materials, the color may change slightly over the first few months of wear as it comes in contact with water, soaps and normal oils on the skin.
The bracelet band is also woven in Bali from locally sourced materials. Because of this, you can look forward to your bracelet taking on a more rustic, lived-in appearance with regular wear.
Please keep in mind that wearing your bracelets while swimming or showering will cause the engraved numbers to weather and wear away more quickly.
I'm unsatisfied with my order. Can I get a refund? All sales are final, so we don't offer refunds. However, if your bracelet breaks within 45 days of purchase, we'd be happy to exchange your bracelet for a new one! Just send us an email with a description and detailed photo to email@example.com.
How do I carry Wanderer Bracelets in my retail store? Please email firstname.lastname@example.org for further information.
I have other questions you have not covered in the FAQ section. If you have any additional questions please email us at email@example.com.