FAQ

Company

How did the company start?

The partnership started when our founder became friends with a Balinese carver, and together, they worked to come up with the idea that is now Wanderer Bracelets.  All of the production is organized and managed by the artisans themselves, which means they work according to schedules that are appropriate to their culture. Today, the US-based design team comes up with concepts for new bracelets, and the Balinese artisan team brings them to life. Together, we sustain work for 120+ artisans in Bali.

What does the logo mean?

We’re about opening our eyes to new horizons and seeing the world from new points of view. One of our goals is to experience all that life has to offer. We’re about adventure, inspiration and creativity. Our logo reflects that – and reminds us to never stop exploring!

Are you fair trade certified?

    We support sustainable work opportunities for over 120+ artisans in Bali. We abide by fair-trade guidelines, including fair pay for men and women, building relationships & working directly with the artisans and providing long-term sustainable work. Wanderer is constantly growing, and we are excited to begin the process to become fairtrade certified in the near future!

    What percentage do the Artisans get paid?

    Wanderer Bracelets is a for-profit business with impact built into our business model. We actually don’t operate on a percentage basis. We are a collaborative, social enterprise with the goal of providing the artisans we partner with stable work. Therefore, we purchase set amounts of bracelets each month so the artisans can receive stable income for their families. We pay them above what the average Bali wage is so they can better support their community. The Artisans have the freedom to choose when and how much they work, and they are free to leave at any time! When we have more sales, we employ more artisans. It's a full circle effect.

    Can I come visit Bali?

    Bali is truly a magical place, and we're really privileged to be able to work alongside a talented group of artisans who call the island home. We'd love for you to join us there and see how our bracelets are made, but at this time, we're not able to host any volunteers or visitors in Bali. Since the bracelets are made in the artisans' homes, we can't invite guests into their sacred spaces on their behalf. However, you can drop by our US-based store and shipping center any time you like! We'd love to meet you and say hello. We're located at 419 Northwood Road in West Palm Beach, Florida.

    Are you an American-based Business?

    While we partner with communities in Indonesia, Wanderer Bracelets is proud to be a US-based company and honored to have a global impact. It is our mission to create sustainable work in both countries, as this gives all of our workers the opportunity to contribute to their local economies.

    Product

    What are they made from?

    Each pendant is carved from all-natural, repurposed water buffalo bone. Water buffalo are domestic cattle that are common in Bali and across all of Indonesia, and they're used by family farmers to plow rice fields. Water buffalo have never and will never be killed to make our bracelets. Generations of artisans have carved bone for art, tools and jewelry. We hope to help preserve this beautiful tradition.

     How are they made?

    All our bracelets are handmade by artisans in Bali who are truly just families working from their homes. There are no factories or machines used to create our products. Everything from the strands of thread woven together, to the carving of the buffalo bone, to the creation of the bags we ship your bracelets in are made by hand. Even our gift boxes and display stands are handmade in Bali! Then, the products are shipped from the village to our storefront in West Palm Beach, FL where our Wanderer Team accepts online orders, engraves the coordinates, packages the bracelets up, and answers questions from people like you!

     Are Wanderer Bracelets “one size fits all”?

    Our wrap, button and tassel styles are all fully adjustable, but they do have maximum lengths: Wrap bracelets are 24 inches long, button bracelets are 7.5 inches long and tassel bracelets are approximately 8 inches long. Since each bracelet is handmade, no two are exactly alike, and there are sometimes slight variations in length.

     How do I secure my bracelet?

    Check out these helpful "how-to" videos for tips on securing your bracelet!

    Wrap Bracelet

     

    Button Bracelet

     

    Tassel Bracelet

     

     Why are there two different button bracelet designs?

    Currently, we are making the switch over to a brand new design for all of our button bracelets. In an effort to reduce waste and honor the work of the artisans, we're continuing to sell the original loop designs until they're gone! Your bracelet's design style was chosen based on the inventory levels at the time of your order.

     My bracelet looks aged. Is that normal?

    Because each pendant is made from 100% natural materials, the color may change slightly over the first few months of wear as it comes in contact with perfumes, soaps and normal oils on the skin.The bracelet band is also hand-woven in Bali from over one hundred pieces of thread made of nylon and cotton, which makes them strong. Because of this, you can look forward to your bracelet taking on a more lived-in appearance with regular wear.

     Please keep in mind that wearing your bracelets while swimming or showering will cause the engraved numbers to weather and wear more quickly.

     Diamond glaze facts

    If your coordinates bracelet was ordered after 11/8/2016, then we finished it with a water resistant sealant. This will help your coordinates to remain looking new for longer, but we do recommend that you avoid prolonged exposure to water, lotions and perfumes.

     What should I do if my bracelet breaks?

    If your bracelet breaks within 45 days of receiving it, email us a close-up picture of the damage. Include your name, shipping address and order number. We will be happy to open a claim for you!

     When will you restock the bracelet I want to order?
    On each out of stock product page there is an option to enter your email address to be notified when products are re-stocked. When we restock your bracelet, we'll email you right away! Items are generally restocked within 2 weeks. Certain items will not return once they sell out.

    Shipping & Returns

    How much does shipping cost?

    Standard U.S. shipping (5-8 days) is FREE for all orders! If you need your order fast, expedited shipping is available in the U.S. for a $5 fee.

    How long does domestic shipping take?

    We'll ship your order within 3-5 days from the time you placed it. Standard shipping generally takes about 5-8 business days after your order is created, processed and shipped. Expedited shipping takes about 2-5 business days. We ship all of our packages out of West Palm Beach, FL. Exact shipping time is based on your proximity to our location.

     

    Do you ship internationally?

    Yes! We ship worldwide for a flat rate of $5

     What about international customs fees?

    Please be aware that depending on your country, you may have to pay additional customs fees or duties when you receive your shipment. Since Wanderer Bracelets is a US-based company, we have no control over these charges or how they are collected. These fees are set by your government and are your responsibility as the buyer. For more information on how these fees are calculated and why they're required, please contact your local postal service or government office.

    How long does international shipping take?

    Packages shipped to international addresses generally take 10-15 business days to arrive after your bracelets have been created and your order is processed. Shipping overseas to an APO address can take up to 45 days to arrive.

    Do you ship to the UK?
    We have recently reopened shipping to the UK! Any orders to be sent to the UK will have a disclaimer pop up before completion of the order. Please be aware that any VAT/Custom fees required by your country is the customer's responsibility as Wanderer Bracelets is a US-based country and has no control over any additional fees. 

     My tracking information isn’t working

    Please allow 24-48 hours for USPS to update tracking information into their system! If it is still not working past the 48-hour mark, send us an email at info@wandererbracelets.com!

    My package is missing. What should I do?

    If you have not received your package in a timely manner, it may have been lost in transit by USPS. Please contact USPS about the issue and then email us at info@wandererbracelets.com so we can personally take care of your situation and get your items delivered ASAP!

    What should I do if I receive the wrong item(s)?

    If you received the wrong order, please email us with your name, order number and a list of the item(s) you are missing. We'll send your correct order as soon as possible!

    I’m unsatisfied with my order. Can I get a refund?

    All sales are final, so we don't offer refunds. However, if your bracelet breaks within 45 days of purchase, we'd be happy to exchange your bracelet for a new one! Just send us an email with a description and detailed photo to info@wandererbracelets.com.

     

    How to Get Involved

    Reps

    Thank you so much for your interest in partnering with Wanderer Bracelets!

    If you would like to apply to be a Brand Rep with us, you can do so here: https://www.wandererbracelets.com/pages/rep-program 

    Influencers

      Please email Alex@wandererbracelets.com for further information.

        Bulk Ordering

        How do I carry Wanderer Bracelets in my store?

        Please email wholesale@wandererbracelets.com for further information.

        Bulk ordering package

          Wanderer Bracelets now offers custom bulk ordering! Your organization can work alongside Wanderer Bracelets to come up with a design, use your own logo, choose your colors, etc. Once you decide on what bracelet you want, we will create a sample of it in Bali for your approval. When approved, we will begin the process of getting your bracelets to you! For bulk ordering, we do require a minimum of 500 pieces ordered with pricing starting at $10/per bracelet. The entire process can take 8-10 weeks, so plan accordingly. We are so excited to start offering bulk ordering! We look forward to working with you to create a one-of-a-kind bracelet piece just for you!

          Sale

          Unavailable

          Sold Out